Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.Does the standard Rental time include your set up time?
A.No. We arrive early the of the event, 1 day before the event, or even two days before the event to deliver/set up if you chose the set up option
Q.We've rented some dirty equipment from other companies in the past. Are they always that dirty?
A.No. The equipment should be clean when you get it. Amayas Rental cleans and disinfects after every rental.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We do not yet rent generators
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.You may cancel anytime 1 week before your rental date. However, if you included a tent rental and decide to cancel, we keep the deposit.
Q.Do you require a deposit?
A.Yes all orders require a 15% Credit Card deposit. Deposits are fully refundable if you cancel your order at least 7 days prior to your event rental date/time. You can also be given a raincheck, good for one year, while we hold your deposit.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for tents), dirt, asphalt, and concrete.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence, you will be responsible for all damages up to and including replacement of the units which could possibly cost thousands of dollars. We don't want you or us to be in that situation
If you have any other questions, please feel free to call us any time at: (301) 220-0517 or email us at info@amayasrental.com
Hours of Operation
Monday
8:00 AM - 6 PM
Tuesday
8:00 AM - 6 PM
Wednesday
8:00 AM - 6 PM
Thursday
8:00 AM - 6 PM
Friday
8:00 AM - 6 PM
Saturday
8:00 AM - 6 PM
Sunday
Closed